Willett House Veterinary Surgeons – Shepperton Road

Willett House Veterinary Surgeons is a long-established independent veterinary practice with its main site in Staines and several branch practices in nearby communities including Feltham, Addlestone, Hampton, Stanwell, Egham, Sunbury, and Laleham. They offer a range of veterinary services and treat various animals, focusing on general practice care, and can provide further diagnostics and advanced surgery at their Staines hospital. What makes Willett House special is its commitment to responding to client needs and local issues, as well as advancements in veterinary medicine. The practice's mission is to provide professional and caring services, utilising modern surgical and medical techniques within an open and friendly environment. Their multi-site structure allows them to extend their expertise across several local communities, ensuring comprehensive care. Practical information includes their establishment date in 1888, indicating a long history of service. They also offer 24/7 emergency care, CT scanning, and keyhole bitch spaying. Clients can download a welcome pack for further details.

Willett House Veterinary Surgeons – Shepperton Road is based at 21 Shepperton Road, Staines-Upon-Thames, Middlesex, TW18 1SE in Middlesex. The practice treats birds, cats, dogs, exotic/wild and small mammals and publishes prices for 4 services including consultations from £74 and dog vaccinations from £86. It is provides step-free access.

Latest reviews

Read the five most recent/ recommended reviews for Willett House Veterinary Surgeons – Shepperton Road. Order provided by Google.

• Anne Luckett· 2 months ago

  We had to attend an emergency vet on a Sunday evening as our little cat had suddenly lost the use of her back legs. 💔 We knew the outcome was not going to be a happy one for us, but the vet here was so caring and assured us that Squeaks couldn't be saved. I would like to thank the Vet here ,(I can't remember her name) but she was so sweet to us. Thank you again 💓

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• Emma· 3 months ago

  Poor communication, not animal-centred, and focused on additional charges. I went in for my kitten’s first vaccination and was charged this unnecessary £70, even though it was just an initial vaccine visit that could not be performed, and they wanted me to pay an additional fee for a second visit. My kitten had regressed from historically walking a few steps and now can only crawl on his arms. The wait-and-see approach shocked me and, as expected, led to no improvement. Reading the notes now, there are inaccuracies in what I was told — the vet suspected congenital CH, but the records indicate significant neurological abnormalities. I was only offered a hypothetical expensive specialist referral with no details and no guidance on supportive care. When I highlighted financial concerns, I was simply told to wait and see, leaving me perplexed at my options. When I independently attempted to arrange physiotherapy, they effectively blocked the appointment. If due diligence and care for my kitten had been their aim, they would have contacted me directly, but they have not reached out at all since my appointment. By contrast, Vets4Pets gave a clear, direct, and timely prognosis; helping me understand my kitten’s capabilities and weigh the pros and cons of further tests. They did not charge despite him being unable to receive a vaccination. I would not return or recommend Willetts clinic. Worse, I had informed them of my long-term health struggles — and was still charged this unnecessary £70 and expected to pay again for a second visit, despite them knowing and not fully informing me of the extent of my kitten’s poor expected outcome.

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• Jade cosstick· 3 months ago

  Whilst the staff at the surgeries are genuinely lovely and have always treated our pets with care and respect, we found the practice to be very expensive compared to other local surgeries. I am giving two stars due to a particularly poor administrative experience when transferring our pet to another practice for these reasons. It took over five weeks for the required paperwork to be released, despite repeated chasing. This caused delays to our pet’s treatment and resulted in unnecessary suffering. Once the transfer was finally completed, we were then contacted for a final payment relating to a pet club membership we were unaware we were still enrolled in, despite no longer being registered with the practice. The information provided at the outset of the transfer was unclear and incomplete, and when we raised our concerns, the response focused more on pursuing the outstanding balance than on acknowledging the impact the delays had on our pet’s wellbeing. Based on our experience with the administration, I would not personally recommend this practice. That said, I cannot fault the vets and nurses themselves, who were excellent whenever our animals required treatment.

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• Janet Davies· 4 months ago

  Willett House Staines have been looking after my dogs for the past 25 years. I am blown away by their kindness, expertise and professionalism. Your animals are in safe hands at Willett House. Huge thanks to Gerard and team. Janet Davies

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• svata ludvik· 6 months ago

  ⭐️⭐️⭐️⭐️⭐️ Absolutely amazing experience! The whole team at the vet surgery were kind, professional, and genuinely cared about Dexter’s wellbeing. From the first call to the follow-up after her visit, everything was handled with warmth and compassion. They treated her with so much love and patience, making sure she was comfortable every step of the way. I felt completely confident she was in the best hands. I couldn’t recommend them more highly — truly outstanding care! 🐾

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