Willett House Veterinary Surgeons – Kingston Road

Willett House Veterinary Surgeons is a long-established independent veterinary practice with its main site in Staines and several branch practices in the surrounding communities of Feltham, Addlestone, Hampton, Stanwell, Egham, Sunbury and Laleham. They offer a range of veterinary services, treating various animals at their multiple locations. The practice prides itself on its ability to respond to client needs and advances in veterinary medicine, investing in its services and facilities accordingly. Having multiple branches allows them to extend their expertise across local communities, with the Staines site providing advanced care such as hospitalisation, extensive diagnostics, and complex surgery. Willett House offers 24/7 emergency care to its clients, ensuring continuous support for pets in need. They also provide specialised services like CT scanning and keyhole bitch spays. Clients can find more information about the practice and its services through their welcome pack and by exploring their website.

Willett House Veterinary Surgeons – Kingston Road is based at 138 Kingston Road, Staines, Middlesex, TW18 1BL in Middlesex. The practice treats birds, cats, dogs, exotic/wild and small mammals and publishes prices for 6 services including consultations from £75 and dog vaccinations from £90. It is open at weekends, offers on-site parking and provides step-free access.

Latest reviews

Read the five most recent/ recommended reviews for Willett House Veterinary Surgeons – Kingston Road. Order provided by Google.

• Huda Malik· a month ago

  Our cat was brought into the emergency branch inside Willett house but she was then under the care of the vets from Willett house after hours, and i don’t think me and my mum will ever forget how kind and empathetic and gentle they were with us as she passed, she couldn’t of been in better hands in her last moments.

  Read on Google →
• S· a month ago

  If you own an exotic bird, particularly a parrot or macaw, I would encourage you to read about our experience before choosing this vets. Our macaw was booked in for what should have been a routine beak and nail trim. When he was returned to us, he was dazed and there was significant bleeding from his beak and several nails. His feet and carrier were covered in blood, and we also saw blood on the reception floor. It was extremely distressing to witness. Before booking, we specifically asked whether Dr Clarke had experience treating exotic birds because parrots require specialist handling. We were assured that he did. Based on our experience and the condition our bird was returned in, we lost confidence in the care he received. His beak had been cut so severely that, it appeared to have been sawn straight across, leaving it uneven with sharp edges. Several nails had also been cut into the quick, causing heavy bleeding. In all the years we have owned parrots, we have never experienced anything similar following a routine beak and nail trim. After returning home, the bleeding continued and our parrot became very unwell. We contacted emergency veterinary professionals for advice and were told to monitor him closely throughout the night because of our concerns about his condition and if he would make it through the night. Several weeks later, he is still recovering. He has struggled to eat, has been unable to carry out normal behaviours such as preening, and his behaviour has noticeably changed since the appointment. The pictures to this review show the condition he was returned to us in. The parrot community is incredibly close knit because the welfare of these intelligent and sensitive birds matters deeply to us. Parrots require specialist knowledge and handling, which is why we specifically asked about experience beforehand. Our intention in sharing this review is simply to describe our experience so that other exotic bird owners have as much information as possible when deciding where to take their beloved pets. I would have rated a 0.

  Read on Google →
• Lily Parsons· 3 months ago

  It’s taken me a while to write this review but I feel other pet owners should be aware of my experience with Willet House. I took my 15 year old dog there because she had a mass on her leg. I was told she would need blood tests, an ultrasound and likely a biopsy under anaesthetic, despite her age, and was reassured that her heart and other vitals were fine. They quoted me over £1,000 just for investigations and throughout the appointment the vet seemed quite unbothered, so I decided to get a second opinion. The second vet listened to her heart for less than 30 seconds and immediately found an extremely loud heart murmur — louder than her actual heartbeat. After a proper and compassionate discussion, we made the heartbreaking decision to let my beautiful girl rest peacefully, but thanks to the second vet she was given pain relief and steroids to keep her comfortable beforehand. I did return to Willet House to ask whether they had picked up on the murmur at all, but there was no apology or concern shown. I truly feel my elderly dog was going to be put through unnecessary stress and invasive procedures without anyone identifying what turned out to be a very serious heart condition, just to make more money . Please always seek a second opinion if something doesn’t feel right.

  Read on Google →
• Monty171089· 4 months ago

  Yesterday, on Easter Day, my pregnant dog had a sudden emergency. Thanks to the incredible team, both she and her litter were saved. The staff were not only highly professional but also genuinely kind and supportive throughout the entire experience. I couldn’t be more grateful for the outstanding care we received.

  Read on Google →
• Janet Davies· 8 months ago

  Willett House Staines have been looking after my dogs for the past 25 years. I am blown away by their kindness, expertise and professionalism. Your animals are in safe hands at Willett House. Huge thanks to Gerard and team. Janet Davies

  Read on Google →