Fivelands Veterinary Centre – Alcester Road

Fivelands Veterinary Centre operates three veterinary practices across Birmingham, providing comprehensive veterinary services for pets. The centre focuses on delivering high standards of care, ensuring a welcoming experience for both pets and their owners. They offer a range of treatments and professional advice. What makes Fivelands special is its commitment to treating pets as if they were their own, providing honest advice without sales targets. The team is friendly and dedicated, fostering a positive environment where most clients are long-term and come through recommendations. New clients are welcome to tour the facilities, including wards and diagnostic and surgical areas, at the main Moseley branch. Fivelands Veterinary Centre's Moseley practice holds a Silver Award International Cat Care, Cat Friendly status, indicating a higher standard of care for feline patients. Clients can book appointments online, join the Pet Health Club, register their pets, and request repeat prescriptions through the website. They also offer 10% off PetAir services to registered clients for pet relocation abroad and a six-month healthy pet check for £24.99.

Fivelands Veterinary Centre – Alcester Road is based at 98 Alcester Road, Birmingham, West Midlands, B13 8EG in West Midlands. The practice treats birds, cats, dogs, exotic/wild and small mammals and publishes consultations from £74. It is open at weekends, offers on-site parking and provides step-free access.

Latest reviews

Read the five most recent/ recommended reviews for Fivelands Veterinary Centre – Alcester Road. Order provided by Google.

• rahila zaman· a month ago

  Consultations are extremely expensive for what feels like a very minimal examination. In most cases the vet briefly checks the cat’s weight and glances at their eyes, but there is very little effort made to properly investigate symptoms or listen to concerns. It often feels like the focus is on treating surface-level symptoms rather than attempting to diagnose the underlying cause. Medication is hugely overpriced. On multiple occasions I have been prescribed medication that costs double the price compared to buying the exact same medication online. This seems to be the case with almost every prescription. The “Wellness Screen” in particular felt very misleading. It’s advertised as a £89 full health check or medical MOT but in practice it did not resemble a comprehensive check at all. Many of the items listed as part of the check were either not done properly or not done at all: • Weight and joints check: only her weight was checked; her joints were not examined. • Teeth and gums inspection: these were not looked at - the nurse simply referred to a note in her records. • Eyes, ears, skin, and coat exam: her coat was barely looked at and only after I prompted it. • Joint and mobility assessment: no physical check was done, I was simply asked about how exercise. Just how is she with excercise, not how often does she exercise, no follow up questions about whether she struggles given her age. • Parasite protection review: I was asked when I last treated for fleas and the cat was briefly combed. No questions about worming. Didn't ask what I use to worm her. No advice or follow up questions. • Nutrition and preventative care advice: no advice was given. Nutrition wasn't acknowledged at all. Just asked what type of cat food and when I said wet there was no follow up questions about the brand etc. • Vaccination check: I was asked if vaccinations were up to date with no further discussion or guidance. Blood tests were also presented as part of the wellness screen, but unless your cat is completely placid, they apparently cannot take blood without significant difficulty. We were sent home with anxiety medication because they could not take the blood sample. If your cat continues to resist you will be slapped with a £300 to sedate them which begs the question of whether the staff have received sufficient training to do blood tests. And why take from the neck rather than other areas of the body which may be less distressing, such as the back leg? Overall, the “comprehensive health check” claim feel quite misleading. It was as lacklustre as the usual £70 consultations. And please be aware that once the results come in you will be booked in for another £70 consultation to discuss the outcomes with a vet. So you'll find the £89 wellness screen quickly becomes £190 with anxiety meds and follow up consultation but can go up to £490 if your cat needs to be sedated! Another concern is the overall culture in the clinic. While waiting, I have on many occasions overheard reception staff openly gossiping about clients, which creates a very uncomfortable and unprofessional atmosphere. It also often feels like there is constant pressure to add additional procedures and costs. I’ve heard many similar experiences from friends and family who also attend this clinic. A simple visit can quickly escalate blood tests, then sedation because the cat is “too stressed”, then xrays and before you know it you are facing a bill of £1000+ which would be fine if you left with a clear diagnosis but I find that that is rarely the case. Wait times are also frustrating. I have waited 15+ minutes past my appointment time, yet if a client were that late they would likely be charged a missed appointment fee. To be fair, there are a few staff members who have been excellent. Zoe and Anzal have both been thorough and considerate of treatment costs, and Poppy is also very kind and helpful. Unfortunately, they seem to be the exception rather than the rule. .

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• Soniya· 3 months ago

  I honestly can’t recommend this vet practice highly enough. Every member of staff is kind, professional, and genuinely cares about the animals they look after- especially Dr Rana. The vets take the time to explain everything clearly, answer all questions, and make you feel completely reassured during what can be stressful situations. The reception team are always welcoming and helpful, and appointments never feel rushed. It’s clear this practice puts animal welfare first, and I wouldn’t trust my pets with anyone else.

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• Krystal Kaar· 5 months ago

  My baby boy Beau got sent over rainbow bridge yesterday. This vet has treated us with so much respect and compassion. When we first went with beau last week, we was given so many options. Beau absolutely loved the staff. Even when beau had passed they said we can have as much time as we needed with him, gave us some paw prints and a jar of his fur. We was also explained what will happen even after he has gone. That he gets laid to rest with all the other dogs and they lay some flowers. I thought this was really sweet and put our mind at ease that we was leaving him somewhere safe and well looked after. I will be forever grateful for you doing the best for our boy. A thousand thank yous to all of the amazing team at fivelands vets! You are amazing!

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• Keeley Stanley· 7 months ago

  Lovely service, sweet and caring staff, offers klarma for them big bills, also offers support and relevant contact numbers for good insurance and cover, couldn't fault the company! Keep being you and caring for all the pets and people we appreciate you all, from Keeley, ed Milo and lil mars 🫶 Happy healthy babies!

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• Gul Nasreen· 8 months ago

  On Monday 11/08/2025 I had to take my beloved cat Smokey to the vet. Over the weekend, he suddenly stopped eating & drinking. He wasn't his usual self & I could see the pain in his eyes. The vet Anzal Rana did a thorough & complete check of Smokey. His xray showed a massive amount of internal fluid which had caused his windpipe to curve upwards. The diagnosis was terminal. I had no choice but to let my Smokey go to his eternal sleep. Dr Rana showed immense care and compassion through it all. I would definitely recommend Fivelands to all pet owners.

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