Grove Lodge Veterinary Group – BN11

Grove Lodge Vets is an independent veterinary practice located in Sussex, offering professional and compassionate care for pets. They provide a range of veterinary services, catering to various animal health needs, and have achieved Gold Cat Friendly Clinic Status, indicating their expertise in feline care. The practice prides itself on its exceptional team, who are dedicated to providing personalised veterinary care. They focus on building trust with pets, even those with reactive tendencies, ensuring a comfortable and positive experience for animals and their owners. The team's compassionate approach is highlighted by client testimonials praising their professionalism and empathy, particularly during difficult times. For practical information, Grove Lodge Vets offers a Pet Health Club to help clients save on routine healthcare costs. They also accept payments via Klarna, providing flexible payment options for vet bills. For out-of-hours emergencies, the practice partners with Vets Now Worthing, ensuring 24-hour emergency care is available for pets.

Grove Lodge Veterinary Group – BN11 is based at Tarring Branch, Worthing, West Sussex, BN11 5JL in Sussex. The practice treats birds, cats, dogs, exotic/wild, poultry and small mammals and publishes prices for 6 services including consultations from £75 and dog vaccinations from £96. It is open at weekends, offers on-site parking and provides step-free access.

Latest reviews

Read the five most recent/ recommended reviews for Grove Lodge Veterinary Group – BN11. Order provided by Google.

• Sarah McGregor· 2 months ago

  I've been taking my cat here for years, wouldn't take him anywhere else, Kate on the reception is so lovely, warm and welcoming, always there to help and is such a attribute to grove lodge vets, thank you Kate 😊

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• James Gasson· 7 months ago

  To all pet owners: I strongly urge you to avoid corporate veterinary chains and support independent vets while they still exist. Grove Lodge is owned by IVC Evidensia, a large equity-backed group whose business model appears to prioritise shareholder profit over animal wellbeing. For us and our young cat, this translated into being ushered toward maximum intervention at astronomical cost. IVC Evidensia’s senior leadership team isn’t made up of veterinarians. The Chief Executive previously ran supermarket and pharmacy chains, and the Chief Operating Officer came from telecoms and car-maintenance retail. Their expertise lies in maximising customer throughput and profit margins, not in animal care. In our case, we were charged £2,000 for the hospitalisation of our young, otherwise healthy cat for a non-severe gastrointestinal upset, having been led to believe that failing to do so could risk his life. Additionally, his IV line became dislodged halfway through the night and was never replaced, undermining the justification for his treatment. We felt exploited during a highly emotional time – pushed into unnecessary escalation instead of being offered a sensible, stepwise treatment plan. This was not necessary. Our cat was poorly, but not dying. Our complaint was rerouted to IVC Evidensia’s head office, where we were offered a token 10% refund for “unadministered fluids” but no accountability or acknowledgement that a £2,000 bill was excessive. Our lad is now back with us and has recovered from his traumatic experience with home love and care. We most certainly will not be returning to Grove Lodge. If you value transparency, compassion, and proportionate care, support an independent vet who still puts animals before profit.

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• Adam· 7 months ago

  Best vets ever. Would never trust anyone else with my cats.

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• Wes Atkinson· a year ago

  I saw three vets with my very unwell kitten. I’ve had cats a long time and knew he wasn’t well, I felt like we were fobbed off by the first 2 vets as ‘over concerned’ owners. By the third vet we were taken very seriously and we got the treatment we needed and he spent nearly a weeks stay in the vets, and the reception team were amazingly helpful with the insurance claim. I can’t give a full 5 stars because I feel if we hadn’t pushed to keep being seen, we would have had a very different outcome. The treatment was exceptional once we were taken seriously.

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• Martyn Higgs· 4 years ago

  Best care for any pet out there & always feel reassured friendly & at home!

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