Vets4Pets – Romford

Vets for Pets Romford is a veterinary practice located inside the Pets at Home store at Rom Valley Way Retail Park in Romford, Essex. The practice offers veterinary services for local pets. Its operational base includes an integral presence within the Pets at Home retail environment. The practice's unique selling point is its accessibility, being situated within a popular retail park and offering 24-hour service. Practical information includes the availability of parking and 24-hour service. The practice's address is Rom Valley Way Retail Park, Rom Valley Way, Romford, Essex, RM7 0AN, and it can be contacted at 01708 720 920.

At a glance

Vets4Pets – Romford treats a wide range of animals, including cats, dogs, farm animals and small mammals. Rated 4.1/5 from 1270 reviews, the practice opens at weekends, with on-site parking and step-free access.

Latest reviews

Read the five most recent or recommended reviews for Vets4Pets – Romford. Order provided by Google.

• Smile Amelia· 2 months ago

  I’ve been taking my three French Bulldogs to Vets for Pets Romford for the past two and a half years. The vets themselves provide excellent care, and I’ve always been happy with how they’ve treated my dogs. Unfortunately, the same can’t be said for the customer service and transparency around pricing. On my most recent visit, my French Bulldog had been in a fight with a cat and had a bloodshot eye. I called the practice at 8:00 a.m. because I was concerned and wanted professional advice. After explaining the situation, the receptionist simply asked, “What would you like to do?” I found this really disappointing. I called because I didn’t know what the best course of action was—that’s why people contact a vet. I even replied, “I’ve called you to seek advice and help, so what would be best for my dog?” I would have expected guidance or an explanation of my options, not to be asked to make the decision myself. During the appointment, because I’ve previously been caught out by unexpected charges at this practice, I made a point of asking how much each treatment or service would cost before anything was done. Despite this, when I went to pay, I was charged extra for an eye test that I had never been told was being carried out. The vet turned off the lights, put eye drops into my dog’s eye, and examined it. At no point was I told this was a separate chargeable procedure. I reasonably assumed this was part of the consultation and examination, not an additional service. This isn’t the first time I’ve experienced unexpected charges here, and it leaves me feeling that costs are not communicated clearly enough. The veterinary care is excellent, but the customer service and lack of transparency around pricing let the practice down. If you use this practice, I’d recommend asking for a full breakdown of all costs before agreeing to any treatment or procedures to avoid unexpected charges.

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• Jen Smith· 2 months ago

  I have been seeing the owner Alberto Arciniega for 14 years and I cannot express my gratitude I have for him and every he thing done for me and my dog. I truly believe he is the best vet you will find. His education and compassion is incredible and I will always remember the extra time I believe he gave me with my most precious family member. I recommend to everyone that is struggling to try and see him. I know it is hard to get an appointment sometimes but there is a reason why! so if you are able to wait I would always suggest you do. Thank you Alberto and the whole team in Rom valley way for everything you done for Mr Magoo xx

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• K Y95· 2 months ago

  Unfortunately, the overall experience of my last few visits caused me to lose confidence in the practice. After almost six years as a loyal client, I no longer feel comfortable trusting them with my dog’s care, so I have decided to move to another veterinary practice. At V4P Romford now they are all new faces in the practice and do not compare to the older staff. The older staff were welcoming and would make an effort to show attention and affection to your pets. The practice now feels purely business run with less care for your pets health and customer service. The manger responded well to my complaint however when it comes to my dog’s health I want to see genuine love towards him from the people looking after him. I have recommended 100’s of people to this practice, only to walk out feeling disappointed, angry and quite frankly mugged off. Based on my personal experience, I can no longer recommend this practice.

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• Ramune Jukonyte· 3 months ago

  I’ve been bringing my dog to this veterinary practice for many years, which makes it even more disappointing to write this review. The standard of service seems to have declined significantly, both in terms of customer care and confidence in the veterinary treatment itself. We visit regularly for a monthly injection, something that has always been straightforward in the past. However, at our most recent appointment, what should have taken seconds ended up requiring five separate attempts. It was incredibly stressful for my dog and very upsetting for me to watch. It left me questioning the level of experience and competence being provided. On top of that, the customer service has become consistently poor. Reception staff are often rude and unhelpful, and getting a suitable appointment feels almost impossible. What’s particularly frustrating is the lack of consistency—I’ve called on different days and been given completely different information by different members of staff. What disappoints me most is that this practice never used to be like this. We’ve been loyal clients for years because the service was once excellent. Now it feels disorganised, unfriendly, and lacking in care for both pets and owners. When I mentioned making a complaint, attitudes suddenly became more pleasant, but even then it felt more like going through the motions than genuinely caring about the concerns being raised. Complaint email addresses were handed out so casually that it gave the impression that complaints have become a regular occurrence rather than something the practice is genuinely interested in addressing. Sadly, after many years as a customer, I no longer feel confident recommending this practice

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• Kirsty Juby· 7 months ago

  On an extremely difficult day the care provided was exceptional. I took our family dog to close her eyes for the last time. I would like to give a special thanks to the Vet Rares & receptionist Harvey. They were both caring, patient, kind, respectful & made such an emotional experience easier. They are both a credit to your team ❤️

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