Romford PDSA Pet Hospital, The Julie and Robert Breckman Centre

Romford PDSA Pet Hospital, The Julie and Robert Breckman Centre in Romford, Essex, is a veterinary charity providing free and low-cost care for pets whose owners might otherwise struggle to afford essential treatments. This hospital is dedicated to maintaining the health and welfare of pets by removing financial barriers to treatment, helping to keep pets and their owners together.

The hospital offers veterinary services for cats, dogs, small mammals, and birds. As a charitable organisation, it relies on donations and volunteer support to continue its work.

PDSA also engages in initiatives such as educational programmes and campaigns to promote responsible pet ownership and animal welfare. They offer opportunities for community involvement through fundraising and volunteering.

At a glance

Romford PDSA Pet Hospital, The Julie and Robert Breckman Centre treats birds, cats, dogs and small mammals. The practice is rated 4.6/5 from 743 reviews.

Latest reviews

Read the five most recent or recommended reviews for Romford PDSA Pet Hospital, The Julie and Robert Breckman Centre. Order provided by Google.

• Jade S· a month ago

  If you can avoid attending here and have the option to go privately, DO IT! They claim it’s “for the love of animals,” but unfortunately my experience has made me feel it’s more “for the love of money.” I needed my 11-day-old puppy seen, but I was told they would not see him until I paid towards my outstanding bill. I had previously been told they would contact me to arrange a payment plan, but nobody contacted me. I was initially told I needed to pay half of the outstanding balance before they would see my puppy. When I explained that I could only afford £100 that day, the receptionist checked with the manager and confirmed that £100 would be accepted — but only if I paid it over the phone before they would see my pet. I find it incredibly upsetting that the priority seemed to be securing payment before providing care to an 11-day-old puppy. Veterinary care should be about the welfare of the animal first, not whether the owner can immediately clear an outstanding bill. They can now continue to chase me for the remaining balance, but I will be taking my pets elsewhere in future and using a private vet where I feel their health and welfare are genuinely the priority. If you have the option of using their Ilford branch, I would strongly recommend going there instead. In my experience, the Ilford team actually care about the animals and their welfare, rather than making you feel like payment comes before your pet’s care. Absolutely disgusting experience. I would not recommend this branch.

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• Amelia C· 3 months ago

  Romford PDSA were very helpful and kind to us and our cat Freya who passed over the rainbow bridge in February 2026 aged around 18 years. They are clearly a very busy and hardworking team but still have patience and compassion for pets and their owners at difficult times. We are so fortunate that the PDSA exists and are able to help in times of need, long may they continue and have the funding and support they so deserve. £50 donated today under reference 3471487 - thank you.

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• Soraya Blake· 3 months ago

  At this PDSA veterinary hospital in Romford, foreigners, if you can avoid it, do not go to this place. The staff there, two in particular whose names I do not remember, were extremely racist. On June 15, 2026, at around 12:45 p.m., they refused to treat my very sick cat. Luckily, he was operated on quickly at the Ilford PDSA Pet Clinic and is recovering very well.The treatment was appalling, and they tried to humiliate me in a moment of distress with my sick cat. They mocked me to my face when they saw me gasping for breath and barely able to speak. I begged them several times to treat my cat, who was registered in the PDSA system, but with a sneer, they told me no, to leave, using the excuse that it was not my postcode. A terrible experience. PDSA should consider training its staff and properly screening its hires. There are many evil, mentally unstable, and heartless people working with vulnerable individuals, only to abuse them and deny them help, hoping that in their difficult moment they will not know how to defend themselves. I hope that one day all the abuse they inflict there will come to light. They are all despicable, because the vet let my cat go without treating him, knowing he was seriously ill. They are supposed to work for an organization that protects animals; animals should come first, not their racial prejudices.

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• Kristel Huth· 7 months ago

  I have only just recently joined the PDSA. My 1st visit was for dental treatment on my little chihauhau, and the care and treatment was great. The 2nd visit was today as my same dog has a heart murmor and needed a scan this morning, and didn't require any sedation either. A few hours later i was called to say she is ready to be collected. When i arrived, I was the only one in there, and was told to sit and wait and she will be out soon. Next another lady came in to collect her dog, and the receptionist said to her, that she will be after me. Next loads of others arrives with pets and some collecting. Suddenly the vet appears and calls the lady who came in after me. So I'm wondering what is going on, as i had already been sat there for 15 minutes before her. 45 minutes later and most of the others have been seen etc, i called out to the medicine dispenser girl who had seen i had been sat there for an hour, and i said, what the heck is going on, and why has everyone been and gone except me, and with that she said, after sitting there scrolling on social media, "Oh i did wonder why you were sitting there, as your dogs prescription was ready ages ago". She quickly got up to see what was going on. Suddenly the vet arrives and apoligised and said i wasn't even on the waiting list !!! ABSOLUTELY FUMING !!! I said to the lovely vet, that this isn't on one bit, there are 2 ladies on the reception desk and one on pharmacy, who could clearly see i was 1st in and still sitting there...Why didn't any of them pay any attention to this and question what was going on? I have chronic health conditions, and could have done without this today. It has really put me off from going back there. So take note anyone using PDSA Romford, if you are seeing anyone being called in before you and youv'e been sat there like i was, make sure they haven't forgotten you, even though you are sat directly in front of them.

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• Natalie Allen· 11 months ago

  Absolutely amazing from the receptionists to the veterinarians they really are the friendliest, loveliest, kindest and caring bunch of humans I’ve ever had the pleasure of meeting! I cannot stress just how worried I was having my dogs neutered yesterday but they were reassuring, did not make me feel bad when I called the emergency line for an update and did not make me feel bad when I was late collecting them due to traffic when my male dog would not stop barking it must have drove them crazy! I really appreciate the staff here and can honestly say if you need to bring your pet here they are definitely in the best hands ❤️

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