Vets Now (Stoke)

Situated on Lysander Road in Stoke-on-Trent, Staffordshire, Vets Now (Stoke) provides dedicated emergency veterinary care for a diverse range of animals. Their expertise extends to birds, felines, canines, exotic creatures, wild animals, and various small mammals, ensuring comprehensive support for urgent cases. This specialisation means they focus on critical and urgent situations that arise outside regular clinic hours, offering a vital safety net for pet owners in the Staffordshire area when their usual vets are closed.

At a glance

Vets Now (Stoke) treats birds, cats, dogs, exotic animals and small mammals. Rated 4.3/5 from 631 reviews, the practice opens at weekends.

Vets Now (Stoke) Prices

Latest reviews

Read the five most recent or recommended reviews for Vets Now (Stoke). Order provided by Google.

• Megan Canning· a month ago

  I contacted this practice late Saturday afternoon due to concerns about my rabbit and brought her in. The receptionist and vet were absolutely lovely and very helpful, but the prices are absolutely extortionate. I can see in the comments that the practice has tagged the URL to “where the fees go”, but realistically, these companies charge as much as they do because they know people will pay when it comes to making sure their animals are well. 11 hours later, I was making another phone call to the vets because I had one simple question. I asked if the lady on the phone could speak to the vet or arrange a call back to ask when I could expect my rabbit’s stools to return to normal, and at what point I should consider bringing her back to the emergency vets if they continued to be loose. The lady on the triage call was doing her best to support me and was unfortunately stuck in the middle. I was told that I would have to bring my rabbit back in because the vet wanted to see her. Even this I was bit confused about as I could not fully understand why the vet wanted to see my rabbit. The vet the previous night had said loose stools can be expected after what she has been through but now I’m being told to bring her to see the vet again? I asked whether I would have to pay another consultation fee and was told yes, as it had been more than 24 hours. I explained that it hadn’t been 24 hours — it had only been 11 hours. The lady came back and said that, after speaking with the practice, I would still have to pay the consultation fee again. I was honestly shocked and extremely disappointed. Anyway, I brought my rabbit back to the vets and saw a veterinary nurse, who reiterated that if I wanted to see a vet, I would have to pay. I explained again that all I wanted was for the vet to answer one simple question. The vet didn’t come out to speak to me, and instead the veterinary nurse had to keep going back and forth between us. Later I also found out I could have used Telford’s practice but instead was sent to Stoke which is further away - not good when you have a rabbit who is poorly due to stress and all of this was going to add to her stress! Long story short, I’ve since been told about a different emergency vets called Bramble & Bear, whose pricing is not extortionate and which my usual vet practice spoke highly of. When people in my usual vets are saying ‘I will never use Vets Now’ it makes you think… I will never use this company again. Although the staff were lovely and, thankfully, my rabbit is better now, I cannot justify being charged £600 for two consultations in less than 12 hours. It is absolutely laughable. I dread to think about the number of animals and owners who are put in the position of wanting to help their pet but also thinking of the financial impact of this during out-of-hours care simply because these prices are unaffordable for normal, everyday people.

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• Heather Bentley· 3 months ago

  The vet and nurses were very kind and compassionate.. we were lucky to have our dog walk out with us ,on very strong painkillers ,not put to sleep as we had thought, he had gone off his legs .. lovely people.

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• Steve B· 4 months ago

  The lady on reception was polite, friendly and helpful. The vet was caring, professional and listened attentively. Overall, the service on-site was excellent. Unfortunately, I’ve been >£450 out of pocket for a week, so far as Vets Now are incredibly slow at processing insurance claims. I have PetPlan cover and they’re great at handling claims quickly but, with Vets Now you have to pay up front then be without that money until they bother to respond to PetPlan with the details

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• Vikki Connell· 6 months ago

  Fantastic service! We called with an emergency for our cat. They got us in immediately. The receptionist was so kind and made a very stressful day better. The waiting area was large, modern and calm. There was a separate cat waiting area, which I'm sure many cat owners appreciate! We were called through promptly. The vet rooms were clean and well kept. The vet gave the cat a thorough look over. She showed me what she saw and helped me to understand what was wrong. The cat was extremely docile with her due to her excellent manner. When we were done, the fantastic receptionist went through how to claim on our insurance without me having to ask (which I had no idea how to do, so this was very much appreciated!!!). The whole team made a traumatic morning so much better with their kindness and professionalism. I would highly recommend this practice, and I would like to offer a very heartfelt thank you to the team for everything they did today for us and for Fleur the cat.

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• Tracy Matthews· 7 months ago

  Absolutely lovely team. They recognised our concerns, offered support and were empathetic and understanding of our rescued dog and his limitations. From the very friendly greeting on reception, regular updates whilst we were there from the nurses and with the vet who gave us understanding and advice. Ted says thanks xx

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