Vets Now (Gateshead)

Vets Now (Gateshead) serves the Northumberland area, providing emergency veterinary care for cats, dogs, birds, and small mammals. Based at the PDSA premises on Stoneygate Lane, this dedicated out-of-hours clinic currently holds a 4.3 rating from clients on Google for its treatment of various animal species.

At a glance

Vets Now (Gateshead) treats birds, cats, dogs and small mammals. Rated 4.3/5 from 645 reviews, the practice opens at weekends, with on-site parking and step-free access.

Vets Now (Gateshead) Prices

Latest reviews

Read the five most recent/ recommended reviews for Vets Now (Gateshead). Order provided by Google.

• angela nicholson· 3 months ago

  The staff at the hospital all showed care, professionalism at all times, and Sid our dog got the treatment he desperately needed in a timely and successful manner.

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• Peter Cairns· 3 months ago

  Clinical treatment was first class. Very satisfied with the vet and his treatment of our cat. We had to wait three hours in the waiting room to be seen which I was less satisfied with. The out of hours pricing is simply ridiculous. £350 for the initial consultation which lasted literally less than 5min. It was quickly obvious the cat needed to be admitted and sutured so how a 5min consultation can be that expensive is to me inexplicable!!

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• Lucy Evitt· 4 months ago

  My cat was unfortunately blocked and unable to wee. Vets for pets unblocked him and suggested him go to vets now to be monitored overnight because he had a catheter in his leg and penis. Vets for pets rang my insurance and I paid the £160 excess. To have my cat admitted in vets now..they wanted that same £160 excess eventhough its the same claim....its a different company. They also wanted 20% of the estimated total and there was a £300 admin charge (admin charge at vets for pets was £21!). We obviously didnt have that spare. This came at the worst possible time for us. We obviously wanted the best for our cat though. Yes it was out of hours but because we couldn't just hand over that money..we were sent on our way with a cat with a catheter in his leg and penis which could've been horrendous if he had pulled it out or it snapped etc. Took him back to vets for pets first thing the next day and had them removed and got meds for him. Eventhough vets now knew I had insurance and that they'd get the money back..they didn't care. I would've happily arranged regulary pay backs. We're not poor by any means, this just came at the worst time. Pdsa did try to help but my UC has changed since my partner moved in so they couldn't but still didn't offer a cheaper alternative. Luckily my cat didn't manage to pull them out but tried to all night. You pay insurance every month thinking youll be covered if the worst happens, in a decent day vets it should be ok if you have the excess handy but don't expect out of hours to help unless you have a good chunk to hand over there and then.

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• Charlotte Henderson· 4 months ago

  I had to attend VN on Sunday 12th as my little Daisy was very unwell. Like most clients in an urgent situation, I was feeling extremely anxious. From the moment I walked through the door, every member of staff was wonderful. The lovely lady on the front desk was kind, calm, and caring. The vet was truly amazing — taking the time to listen carefully and explain everything to me in detail, including what had happened and why. Daisy was treated with such genuine kindness. The vet talked me through all the medication Daisy needed, why it was required, and when to administer it, along with clear next steps and what to look out for. Even a nurse who was passing by stopped to speak to Daisy, which meant so much. Some may consider these things basic, but to me they meant the world. In a moment filled with uncertainty and anxiety, the team were incredibly kind and compassionate. Despite it being a busy Sunday morning with several clients waiting, I did not wait long at all — in fact, I waited less time than I often do at my own practice. Daisy is now recovering well, and I wanted to send a huge thank you to everyone at Vets Now Gateshead for being such wonderful, caring humans and for everything they do for our pets.

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• laura grace cooke· 4 months ago

  AWFUL experience. I will say- the receptionist was lovely. The vet however… do vets get absolutely no training in HUMAN skills?!? im absolutely appalled by my experience, as someone who works in the medical field and studies medical science - i found the vets whole persona disgraceful. The use of medical jargon, with no further explaining despite me asking. for example ‘a murmur’ was used but could not be explained what it meant. ‘on oscillation’ - i only understood this because of my background. my friend who came with me had no idea! I had to ask for clarification when discussing my pet, as if the information was above my head. When describing what had happened I was told my own observations were wrong??!? honestly the contradictions this man was saying!! I was told a rabbit cant be sick, unless they are about to die. then told my rabbit IS coughing and bringing up stomach contents - please correct me if im wrong but that is the definition of vomiting. and to me - not a vet - this looks like a rabbit committing. so to shut me down, attempt to make me feel stupid? this wasnt a case of reassurance - it was a reluctancy to hear my concerns. I felt the access to understanding my pets condition was limited by their lack in ability to communicate with the pet owners. which, when thousands of pounds are being discussed, surely the vets ability to gain informed consent is brought into question. Please train your staff further in communication.

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