Aberdeen PDSA Pet Hospital – Fraser Place

PDSA is a UK-based veterinary charity dedicated to improving the lives of pets and their owners. They provide vital veterinary care for sick and injured animals whose owners struggle to afford private vet fees. Their services include comprehensive veterinary treatment, preventive care advice, and support for pet owners facing financial hardship. PDSA primarily treats companion animals like dogs, cats, and small furries.

The organisation is recognised for its charitable mission, offering a lifeline to vulnerable pets across the UK. PDSA operates numerous pet hospitals and welfare centres, staffed by dedicated veterinary professionals. They focus on education and promoting responsible pet ownership, aiming to enhance animal welfare through accessible healthcare and information.

PDSA relies heavily on public donations and fundraising to continue its work. Pet owners needing assistance can check their eligibility for PDSA services based on their postcode and benefit status. They also offer valuable resources such as the Pet Health Hub and pet insurance options. Information on how to donate or get involved with their charitable efforts is available on their website.

At a glance

Aberdeen PDSA Pet Hospital – Fraser Place treats cats, dogs and small mammals, with published prices for 2 services, including consultations from £11 and microchipping from £366. The practice is rated 4.6/5 from 410 reviews.

Latest reviews

Read the five most recent/ recommended reviews for Aberdeen PDSA Pet Hospital – Fraser Place. Order provided by Google.

• Magdalena Wlodarczyk· a month ago

  I have a question about your payment policy because it seems very inconsistent. A very friendly and helpful lady called me to book an appointment for my pet. She never mentioned that I needed to make a payment in advance. In the past, I have often paid on the day of the appointment, so I naturally assumed that would be the case this time as well. If advance payment had been required, I would have expected her to tell me when she booked the appointment. However, a few hours later, another member of staff called me. She was very rude and demanding, telling me that if I didn't pay immediately, my appointment would be cancelled. I found her attitude unnecessary and quite upsetting. What I don't understand is why one member of staff is happy for me to pay on the day, while another insists on immediate payment and threatens to cancel the appointment. Even this year, I've had several appointments—some required payment in advance, while for others I paid on the day. There doesn't seem to be a consistent policy. Could you please explain what your actual payment procedure is? It would be helpful if all staff followed the same policy so customers receive clear and consistent information.

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• J T· 3 months ago

  Registered few days ago , popped in today to drop the urine sample, had a wee chat with one of the vets , she advised and spoke in such a calm manner , wasn’t rushing to get me out of there , even offered appointment within an hour to check on Tyson. He received medication and was looked after Eve , thank you very much for seeing us so quickly and taking care of Tyson , he’s still recovering after strong painkiller , but we will get there ❤️ the Reception girl was also very lovely , and welcoming ❤️

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• Katherine Simpson· 4 months ago

  Wouldn't recommend to anyone as they put my 14 month old puppy down then just send a text saying we will contact you for the balance then said they learn by there mistakes

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• Rachael Grassick· 5 months ago

  All my rescues have been with the PDSA in hands that are fantastic and I am a huge fan.they had the upmost care for me as well as the list of canine angels they released to heaven with respect and genuine love.cant talk highly enough of them all.no.1 fan❤️

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• Jay Zee· 5 months ago

  Absolutely disgraceful and not worthy of being the PDSA Registered vets, if this is how they treat beloved pets and mistreat owners at very trying times I will no longer be supporting this charity. The girl who I spoke to on the phone was rude, aggressive, disrespectful and totally lacking in empathy and basic manners. My cat is severely ill so I was stressed when I rang, 1st time immediately upon answering my call she said "hold on a minute", 5 minutes later I was still on hold, when she eventually took the call she was short, impatient and clearly irritated. I tried explaining what was going on but she kept talking over me, cutting me off and getting annoyed at my difficulty answering which was due to her manner, it's hard to communicate when someone is being so aggressive and rude. It was agreed it was an emergency but then when I said I don't have a pet carrier she said it's policy and I couldn't take my cat in, no "oh let's see what we can do", what about a makeshift box, what about get vet to speak to you over the phone, nothing, just no carrier tough luck, your pet can just suffer because I'm having a bad day or maybe that's a normal day, I expect so since I completed the online questionnaire and she rang the next day and was just as abrupt, rude and dismissive and my cat is deteriorating. I now don't feel able to contact them as I just can't deal with having to face such unnecessary ignorance and what seems to be enjoyment at making me feel little, beneath her and show no interest in the emergency health situation with my cat. Very disappointed in the PDSA that they consider this acceptable representation of their charity.

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