UK Pet Drugs

UK Pets is a family-run business based in Nottingham, specialising in the online dispensing of veterinary medications and products. The practice describes itself as an RCVS registered veterinary practice premises. \n\nThe team at UK Pets includes two veterinary surgeons with thirty years of combined experience in veterinary practice and the animal health pharmaceutical industry, along with a superintendent pharmacist and a dispensing team. They focus on care, trust, service, support, and expertise to ensure pets receive appropriate medications and advice. All medications supplied are UK licenced. \n\nPractical information includes their availability via phone, live chat, or email for customer assistance. The company emphasises its regulation as an RCVS registered premises and the employment of RCVS registered vets and a superintendent pharmacist.

At a glance

UK Pet Drugs treats dogs and cats. The practice is rated 4.4/5 from 592 reviews.

UK Pet Drugs Prices

Latest reviews

Read the five most recent/ recommended reviews for UK Pet Drugs. Order provided by Google.

• Rebecca Escott· a month ago

  First time doing a prescription online it was so straight forward. Quick & easy. Very fast shipping come the next day. Great service, will definitely use this site again when needed. Thank you! :)

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• Michael J· a month ago

  I was using this company for a while but like other recent reviews, have been let down by customer service. Nobody ever answers the phone, I have been sending emails for weeks to be asked to provide a return tracking number from Parcel2go (who they recommended) which I have 3 times (they clearly don't read emails or are just buying time). I have sent £70 of stiff stuff back for a refund and I am still waiting when it was delivered 2 weeks ago.

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• Myles Hewson· 2 months ago

  Positives: The website is straightforward to use, and the medication prices are noticeably cheaper than those offered by most veterinary practices. Negatives: The prescription approval process is far too slow and is the biggest drawback of using this service. Even when ordering well in advance, the excessive delays can significantly impact delivery times and create unnecessary stress when medication is needed promptly. The postage charges are also overpriced, making the overall service feel less cost-effective than it initially appears.

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• yasemen King (pinkelephant)· 2 months ago

  I placed order #2036078066 three days ago and realized 15 minutes later that I had ordered the wrong medication for my dog. I immediately emailed them to cancel it. Since then, I have called 5 to 6 times, spent over an hour on hold, left a voicemail, and sent multiple follow-up emails. Absolutely no one is picking up the phones, and nobody is responding to emails. What kind of company completely ignores its customers? Our time is precious, and this level of communication is unacceptable when dealing with pet health. Why is it so incredibly hard to cancel an order before it ships? I am writing this to warn other pet owners so they don't have to suffer through the same frustrating experience. Cancel my order #2036078066 immediately, PLEASE. I have zero patience left for this terrible service.

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• Social· 2 months ago

  Ordered online, got a notification that delivery was delayed from DHL. Tried to contact Pet Drugs Online - Calls rejected by automated system because of "technical difficulties". Website chat offline. Cant tell if its a scam or not. No notice on their website about technical difficulties. EDIT: In reply to the response about them being available. Same story. no one answers on the phone. Chat not available. In the meantime my pet has got worse and will likely die. i hope you guys are happy with the terrible experience you are delivering.

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