Mercer & Hughes

Mercer & Hughes, situated on Radwinter Road in Saffron Walden, Essex, extends its veterinary expertise to a diverse range of animals, including birds, cats, dogs, poultry, and small mammals. This makes it a comprehensive care provider for both common companion animals and those with more specialised needs in the local area. What sets Mercer & Hughes apart is its commitment to accessibility and client convenience. The practice is equipped with disabled access and offers client parking facilities, ensuring a stress-free experience for all visitors. Its inclusion of poultry in its treated animal list, alongside pets like birds and small mammals, highlights a broader spectrum of veterinary care often not found in standard practices. For those planning a visit, Mercer & Hughes operates from Monday to Saturday, with convenient evening hours until 7 PM or later on multiple weekdays. On Saturdays, the practice is open from 8:30 AM to 12:00 PM, and it features an accessible client car park and full disabled access. You can reach them at 01799522082 or via email at [email protected].

Mercer & Hughes is based at 14 Radwinter Road, Saffron Walden, Essex, CB11 3JB in Essex. The practice treats birds, cats, dogs, poultry and small mammals. It is open at weekends, offers on-site parking and provides step-free access.

Latest reviews

Read the five most recent/ recommended reviews for Mercer & Hughes. Order provided by Google.

• Jayne Kirkby· 2 months ago

  Excellent customer service at Saffron Walden, such friendly staff and great treatment from the vet.

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• andrew cawley· 3 months ago

  First class service and looked after my dog well

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• Nicola Luppino· 3 months ago

  Amazing with my girl who sustained a poorly injury we were seen quickly sent for surgery and home by closing time, amazing. Whilst having a our return check up I saw a male vet rush out to the carpark to meet another family with their poorly little dog, he scooped it in his arms in a blanket and rushed straight in, that spoke a million words to me, such compassion and care. Everyone is so lovely.

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• Kathleen Meyer· 5 months ago

  Traumatic Experience and Highly Questionable Care I brought my ex stray cat into this clinic who was too feral and stressed to be contained in a carrier. The staff's attempt to place him into a box was completely unacceptable: they were rude, impatient, and used their feet and various objects to try and force him inside. This deeply traumatized an already severely distressed animal before he was even seen. After a long wait, the veterinarian finally saw him. He was diagnosed with a fever and Feline Herpesvirus infection, with clear signs of chest congestion indicating a possible bacterial superinfection. The care provided was severely lacking: The vet only provided medication to reduce the fever. She refused to prescribe an antiviral/supplement I suggested that has proven effective on my other cats, stating she did not have time for that and that I should return the next day. She refused to prescribe antibiotics for the suspected bacterial chest infection, opting instead to wait until the condition worsened before hospitalization was considered. This approach seemed focused on scheduling immediate follow-up appointments and escalating the condition to require costly hospitalization, rather than providing proactive, effective treatment to a vulnerable stray. It showed a complete disregard for the extreme stress this would cause to any cat and especially to a former feral cat. I was highly disappointed by the rough handling by staff and the reactive, rather than preventative, medical protocol provided by the veterinarian. I strongly recommend finding a clinic that prioritizes compassionate, proactive care rather than profit.

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• Martha Thimble· 6 months ago

  Vets are so uncaring and dismissive. It's a shame because the reception staff and the nurses are so lovely and caring. Took our family dog here as we were sure something was up but got turned away and patronised. Then went for a second opinion elsewhere and found out she is in fact extremely unwell and have wasted time when we could have caught it early on if it weren't for this practice. So upset and don't want anyone else to have this pain. Sort it out Mercer and Hughes.

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