Lansdown Veterinary Services – Wallbridge

Lansdown Veterinary Services is an RCVS accredited practice providing care for dogs, cats, and small mammals in Stroud, Gloucestershire. Based at Clockhouse Veterinary Hospital, the clinic currently holds a 4.6-star Google rating for its medical work with domestic pets and small animals in the local area.

Lansdown Veterinary Services – Wallbridge is based at Clockhouse Veterinary Hospital, wallbridge, stroud, gloucestershire, GL5 3JD, GL5 3JD in Gloucestershire. The practice treats cats, dogs and small mammals. It is RCVS-accredited under the Practice Standards Scheme.

Lansdown Veterinary Services – Wallbridge Prices

Latest reviews

Read the five most recent/ recommended reviews for Lansdown Veterinary Services – Wallbridge. Order provided by Google.

• Jean Long· 2 weeks ago

  I have been with Clockhouse vets for many years and have noticed recently the service has improved considerably. Communication with animals owners is key and l think the staff strive keep up to date with advances animal health. This week I have received care for my elderly dog quickly, comprehensively, with compassion for her and myself!

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• Karen Cook· 2 months ago

  I recently had my beloved dog Jack put to sleep and 2 years ago my 2 old ladies i gifted them to the vet college.The vet and all the staff couldnt of been more kinder.they are all amazing.so kind.I wouldnt want to go anywere else with my animals.I put all my trust in them.🩷

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• DJ· 4 months ago

  Honest 2‑Year Review of Clockhouse Vets, Stroud After two years as clients, we’ve decided that Clockhouse Vets Stroud is no longer a suitable practice for our dog. Unfortunately, based on our experiences, I would be very hesitant to recommend them to others. Issue 1: Post‑surgery care and lack of accountability In February 2025, our dog underwent a laparoscopic spay, costing £700+. This option was strongly recommended as being less invasive, which we accepted and do not dispute. However, when we collected our dog, she had a strong and unusual smell. At the time, we assumed this was due to antiseptic or medication. Once home, we discovered her entire back end was heavily soiled with faeces, including down her legs (she is a fluffy dog). This wasn’t noticed at pickup as it was dark outside. She clearly had an accident in the crate post surgery. As it was 'dry' Id assume she was sitting in that for a pretty long time. I then had to spend over an hour carefully cutting and cleaning her fur while she was recovering from major surgery, which was extremely stressful and raised concerns about infection risk. I contacted the practice and was told the practice manager would contact me. This never happened. At a follow‑up appointment a week later, I raised the issue again and was simply told that a small credit had been added to our account. There was no apology, explanation, or sense of accountability. At the time, our priority was our dog’s recovery, so we didn’t pursue it further. Issue 2: No continuity of care Over the two years we were registered with the practice, we never once saw the same vet twice. This lack of continuity meant no relationship was built and, repeatedly, vets appeared unfamiliar with our dog’s history. On multiple occasions, I had to re‑explain past issues that were already recorded in her notes, which became increasingly frustrating. Issue 3: Poor communication and excessive pricing Recently, our dog developed an ear infection with noticeable swelling. At the first appointment, she was prescribed steroids before the ear could be fully examined, costing £110. At the follow‑up appointment the following week, one of the first questions asked was whether she’d had ear problems before — information that was already in her records. Again, I had to explain her history. We were then prescribed Tris‑NAC ear cleaner. This product is readily available online for around £20. Our total bill for the appointment was £240, with the Tris‑NAC priced at £67. When I queried this, I was told £20 was a dispensing fee “to ensure the correct product was given.” When I questioned the remaining markup, the explanation given was simply the convenience of purchasing it at the vet. This was the point we decided to leave the practice. Staff are pleasant on a surface level, but overall our experience has been disappointing. The lack of continuity, poor communication, questionable pricing practices, and absence of meaningful follow‑up or accountability have led us to lose confidence in the practice. I’m also left wondering whether the “practice manager” actually exists, given that promised contact never materialised.

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• Kiera green· 3 months ago

  I took my 7 month old rabbit to clockhouse vets in Stroud for him to be neutered he went in for a checkup and I was told I had a healthy rabbit , in the waiting room before his operation he had a dog trying to jump all over him the owner couldn’t control the dog and my rabbit was really stressed and shaking. I asked to go somewhere else to wait with him, A vet took him and said she will calm him down before his operation . I got a phone call 2 hours later saying he stopped breathing and they don’t know why ,It seems like they didn’t calm him down before starting the operation like I was told they would . The receptionist was smiling and telling me not to be stressed about it and all the staff was acting so careless . Nothing has been done and I’ve had no answers to why he has died

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• Amber R· 2 months ago

  Fiona is always so thorough and kind with my pets. My dog is very anxious but she is always very patient and sweet. Thank you as always.

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