New Cross PDSA Pet Hospital, The Philippa and George Adams Centre

New Cross PDSA Pet Hospital, The Philippa and George Adams Centre in Brockley, London provides veterinary care for birds, cats, dogs, and small mammals. As a PDSA pet hospital, it offers free and low-cost veterinary treatment to pets whose owners are eligible for their services.

This practice is part of the PDSA, a veterinary charity dedicated to ensuring that no pet suffers due to an owner's inability to pay for essential care. It is supported by donations and fundraising efforts.

The team focuses on maintaining the health and welfare of animals, offering a range of services for eligible clients.

At a glance

New Cross PDSA Pet Hospital, The Philippa and George Adams Centre treats birds, cats, dogs and small mammals. The practice is rated 4.5/5 from 815 reviews.

Latest reviews

Read the five most recent or recommended reviews for New Cross PDSA Pet Hospital, The Philippa and George Adams Centre. Order provided by Google.

• Maia Visnikar· a month ago

  I am extremely disappointed with the level of communication and access to care I have experienced with PDSA. My senior dog is registered with PDSA and eligible for veterinary care. I initially contacted them because he had developed significant pain and stiffness. A telephone appointment was booked for me, but nobody ever called. I then followed this up by email explaining that the promised call had not taken place. That email received no response. Because my dog still needed veterinary attention, I submitted another appointment request through their system. That request was also completely ignored. It has now been approximately two weeks since I first tried to get veterinary help, during which time I have had a booked appointment not honoured, a follow-up email ignored, and a further appointment request ignored. Meanwhile, my elderly dog's symptoms have continued and he has now developed additional skin irritation and an unusual strong odour. I appreciate enormously what PDSA exists to provide and understand that charitable veterinary services can be extremely busy. However, there is a difference between having to wait for an appointment and receiving no communication whatsoever after multiple attempts to access care. When an organisation is providing veterinary care, unanswered appointment requests aren't simply a customer-service inconvenience — there is an animal waiting for medical attention. I sincerely hope PDSA reviews what has happened here and improves its follow-up system, because two weeks of trying to obtain care without even receiving a response is simply not an acceptable experience.

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• Ebony-ptrco5· 3 months ago

  I am extremely disappointed with the service provided by PDSA New Cross. The current system is failing pet owners and, more importantly, failing vulnerable animals that need urgent care. The phone service is unacceptable. Even in an emergency, it is almost impossible to get through. I have been trying for two days without success. The veterinary enquiry line is no better, callers are forced to listen to an excessively long recorded message before even having a chance to speak to someone. In a genuine emergency, every second matters. Long automated messages and repeated call disconnections are not just frustrating; they can be dangerous. What is equally concerning is the quality of care being provided in some cases. It is deeply troubling when a vet sends a visibly unwell animal away without providing meaningful help, while still ensuring the consultation fee is collected. Charging for medication that does not match the animal’s symptoms and could potentially contribute to a pet’s deterioration is unacceptable. Pet owners trust veterinary professionals to act in the best interests of animals, not to dismiss serious concerns. I was also charged for medication despite later discovering that my pet could not take it. This only added to my concern about how medications are being prescribed and dispensed. From my perspective, there appears to be an alarming focus on collecting fees and medication charges rather than ensuring treatment is practical, appropriate, and safe. Even something as simple as providing medication in liquid form with a syringe which would have been far easier and more suitable, did not seem to be considered. That raises serious questions about whether the pets welfare is always being prioritized over revenue. The overall experience gives the impression of a deeply flawed system, and at times it feels uncomfortably close to profiteering from vulnerable people who have few alternatives. For a charity service, this is especially disturbing. What has happened to this charity? PDSA was built on helping those with limited financial means access essential veterinary care. Instead, many owners are being met with poor communication, inaccessible phone systems, and inadequate support while still being asked to pay fees and medication costs. The current setup is especially unfair to elderly, disabled, and vulnerable people, many of whom may struggle to repeatedly call, remain on hold, or navigate long automated systems. Telling distressed pet owners to “stay on the line” only to cut them off is beyond unacceptable. There needs to be a serious overhaul of this system. The communication lines need urgent improvement, emergency access must be prioritised, and accountability within the service needs to improve. The service at present is dire. PDSA must do better for the people who depend on them, and for the animals whose lives may depend on timely care.

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• Amber nope· 5 months ago

  Gentle, caring and calm. Perfect vet for a nervous cat like mine. Always professional and seen in good time. Have Never had an issue and the staff at the front desk are always lovely. HIGHLY recommend

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• Karen Finch· 8 months ago

  The nurses at this place are so caring. I had to have my cat Smokey P T S just after Xmas. They made it so much easier

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• Joseph S· 8 months ago

  Lovely staff who do a hard job under a lot of pressure. The discounts they provide are really worthwhile if you qualify and are financially struggling.

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