Village Vet Ealing

Linnaeus Veterinary, trading as Village Vet Ealing, is conveniently situated on Pitshanger Lane in London, W5 1QX. This esteemed practice extends its veterinary expertise to a diverse range of animals, including birds, cats, dogs, small mammals, and various exotic or wild creatures. What truly distinguishes Village Vet Ealing is its commitment to serving a wide spectrum of species, showcasing a breadth of knowledge not always found in local practices. Their readiness to care for everything from common household pets to more unusual exotic and wild animals underscores a versatile and comprehensive approach to veterinary medicine. This dedication ensures a broad array of pet owners in the Ealing area can access specialised care for their unique companions. For those planning a visit, Village Vet Ealing operates Monday to Friday from 8:30 AM to 7:00 PM, with Saturday hours from 8:30 AM to 2:00 PM. The practice is closed on Sundays. They can be reached by phone at 02089911911 or via email at practice.ealing@villagevet.co.uk.

At a glance

Village Vet Ealing treats birds, cats, dogs, exotic animals and small mammals, with published prices for 3 services, including dog vaccinations from £85 and cat vaccinations from £85. Rated 4.7/5 from 247 reviews, the practice opens at weekends, with step-free access.

Latest reviews

Read the five most recent or recommended reviews for Village Vet Ealing. Order provided by Google.

• Joan Airey· 2 months ago

  RED CARD FROM VILLAGE VET EALING I was shown the red card by Village Vet Ealing for reasons never clearly defined. After over a year with them, relations deteriorated due to different issues regarding my cat's meds. For example, they delayed providing me with a prescription, then I received a very abrupt demand for payment. I was also waiting for Dr Jordan, the vet to contact me about the meds, but he failed to do so. I then enquired about the complains procedure and Leah, one of the receptionists, seemed keen to assert herself over the other receptionist, Rachel, and escalate the matter. I believe I walked into their local politics, some kind of girly spat, between Leah and Rachel. The latter is no longer at the practice and has been replaced by a young man. I was then contacted by Kerry-ann, Client Care Manager, who appeared to be a receptionist at their Brook Green branch. Ignoring my concerns about the meds, she concentrated on Leah helping carry my cat to and from my car. I recently turned 80, have mobility issue, a shoulder injury and blue badge, enabling me to park on a double yellow line just a few yards from the branch, She said: '....it is clear that Leah and the wider team have been constantly helpful and accommodating in their support for you and Sasha. Leah has often helped you and Sasha in and out of the car. She continued: 'In order for us to continue working together effectively, we do ask that our staff are treated with courtesy and respect at all times.' I interpreted this as a yellow card. Elsewhere Kerry-ann said this type of assistance is extended to all. She declared: 'We always try to be as kind and helpful as possible to both clients and patients ....... we would assist anyone that needed our help.' To this end, it was never made clear why this service to me was significant. I tried to find out in what ways I had been disrespectful to 'the wider team' but never got a reply. Instead, I got a red card! Kerry-ann said: 'I Hereby give notice of withdrawal of services to you.' It sounded as though she was denying me access to the toilet rather than refusing to treat my pet. I had visions of Leah seething with resentment at having to help an old lady with her cat. Before her departure I was treated to the most embarrassing homophone mix up of all. Kerry-ann said: 'I have taken all of your feedback ON BORED (sic) (my emphasis). This was no tiny typo but whether a school girl howler or Freudian slip, it is clear she had become 'bored' with the issue. After being sent off, I received three reminders for my cat's annual vaccinations. It seemed Kerry-ann was even incapable of having these stopped. I then wrote to Linnaeus and was contacted by Customer Services, Head of Area for London, Jade. To my astonishment she said she was sorry I 'have chosen' to take my cat elsewhere! She also promised to stop any further automated reminders but I have had two more since. After a prompt, she replied completely changing her tune saying that the red card decision was taken by the Client Care Manager as well as a new player, the Clinical Director, a Dr Chris, also at Brook Green, '......based on mutual respect...'. Surely he must have spotted the school girl howler! I then decided to write to one of the directors and picked the first from a list at Companies House. I was contacted by Customer Care Manager, Kathryn, who merely reiterated the above. Obviously I was never going to get anyone to come clean with the precise reason for the red card. Clearly a Clinical director would not become involved in banning a client because I had help carrying my cat and failed to doff my cap at 'the wider team'. I therefore consider I have the right to believe his involvement to be vet based, related to Dr Jordan's refusal to contact me about my cat's meds. I will retain this view until the real reason is revealed if indeed it exists. Ignore their crocodile smiles. There is something rather unsavoury lurking beneath the surface at the Village Vet.

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• Laura O· 2 months ago

  We’ve been bringing our senior dog to The Village Vet in Pitshanger for a few years and couldn’t fault the service from the team. We love that there’s consistency in who you see and how caring everyone is. But today has really stood out, in what was a stressful situation with our dog in discomfort, Sierra and the team took their time assessing him, running tests and recommending the best course of treatment. You don’t feel like a number but that the care of your pet matters, on behalf of George - Thank You!

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• Juliet Thornton· 2 months ago

  All the staff at Village vet Ealing are always really lovely, welcoming and attentive to my cat Apollo’s needs. When we adopted him he had a lot of health needs and needed frequent appointments- the vets fit us in quickly and saw him as often as needed. Special thanks to Sienna who knows him well and goes the extra mile for him. Reception and nursing staff are also very helpful and friendly

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• Joti Gata-Aura· 3 months ago

  We’re incredibly happy with the care our two dogs, Coco and Duke, receive from Jordan at The Village Vet in Ealing. He always shows such genuine care and empathy at every appointment, making both us and our dogs feel completely at ease. Jordan has an exceptional depth of knowledge and communicates everything clearly and compassionately. He always takes the time to explain our options, answer our questions, and ensure we fully understand our dogs’ care. What really stands out is how thorough he is. He always follows everything through, pays close attention to every detail, and never makes us feel rushed. We have complete confidence in him and feel very fortunate to have him looking after Coco and Duke. We can’t recommend Jordan highly enough.

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• Kate· 3 months ago

  During a very distressing emergency for my cat last year, Dr Sierra was a godsend. She is so kind and caring. Both of my cats are at ease with her. I will not take them anywhere else as I feel both the care and professionalism in particular lacks at other local vets in Ealing and Northfields.

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