TL;DR
- The Competition and Markets Authority (CMA) has introduced legally binding remedies, not just guidance — UK vet practices must now publish a clear price list for the most common services, display their ownership, and disclose prescription and referral fees up front.
- The rules cover roughly 5,000 first-opinion small-animal practices in the UK and follow a 30-month investigation that began in September 2023.
- There is no price cap. Transparency is the mechanism — owners are expected to compare and choose. Our data shows consultation prices still range from around £29 to £67 between counties.
For decades, the cost of a vet visit in the UK was almost impossible to find out in advance. Practices rarely published prices, fees varied widely between branches of the same chain, and owners often only learned what something cost when the invoice was handed over at the desk.
That has now changed. Following the most thorough investigation the UK veterinary sector has ever faced, the Competition and Markets Authority (CMA) has imposed a package of binding transparency rules on first-opinion small-animal practices. This guide explains, in plain English, what the new laws actually require, what they don't, and how to use them as a pet owner.
How we got here: a short timeline
- September 2023 — The CMA launches a review of the UK veterinary market after receiving 56,000 responses from concerned pet owners, the largest response to any CMA consultation on record.
- March 2024 — The CMA refers the sector for a full market investigation, citing weak competition, opaque pricing and rapid corporate consolidation.
- November 2024 — Provisional findings published: the regulator concludes pet owners are paying more than they would in a well-functioning market and may not be getting the best information to make choices about their pets' care.
- 2026 — Final report and order published. Remedies are now legally binding and being rolled out in phases across the sector.
What the new rules actually require
The reforms are best understood as four distinct disclosure duties. All apply to first-opinion small-animal vet practices in the UK.
1. A published price list for common services
Every practice must publish, on its website and at the practice, a clear price list covering the most frequently used services. In practice this means at least:
- Standard and out-of-hours consultations
- Annual vaccinations and boosters (dog and cat)
- Microchipping
- Routine neutering (dog castration and spay, cat castration and spay)
- Dental scale and polish under general anaesthetic
- Prescription writing fees
Prices must be displayed clearly — not buried in PDFs or hidden behind a login. They must also be kept up to date, so a 2022 price list that hasn't been touched in three years no longer meets the bar.
2. Ownership disclosure
More than 60% of UK vet practices are now owned by one of six large corporate groups (CVS, IVC Evidensia, Linnaeus, Medivet, Pets at Home / Vets4Pets, and VetPartners). Many of these practices trade under their original local name, leaving owners unaware that the friendly village vet they've used for 20 years is now part of a multi-billion-pound group.
Under the new rules, practices must clearly state who owns them — on their website, in the practice, and in their written communications. Independent practices benefit from this just as much: it lets them advertise their independence honestly.
3. Prescription fee disclosure
One of the most criticised features of the old market was the cost of repeat prescriptions for long-term conditions. Many owners were unaware they could ask for a written prescription and buy the medication online, often at a fraction of the in-practice price. Practices must now disclose:
- The fee for writing a prescription
- The fact that owners can take that prescription elsewhere to be dispensed
- An indication of whether the medication is significantly cheaper online
4. Referral options disclosure
When your pet needs a specialist — for orthopaedic surgery, oncology, dermatology and similar — your vet must now tell you about the realistic options, including independent referral centres, not just those owned by the same corporate group as your practice.
What the rules do not do
- No price cap. Practices remain free to charge whatever they like. The CMA's view is that transparency, combined with informed consumer choice, is the right mechanism.
- No standardised service definitions. A "consultation" at one practice may be 10 minutes; at another, 20. Owners still need to read the small print.
- No retrospective refunds. The rules apply going forward, not to historical bills.
- No requirement to offer payment plans. Many practices do, but this remains commercial choice.
What a good vet price list looks like
From the 2,400+ UK practices that already publish prices in our index, we see significant variation in how the same information is presented. A clear, compliant price list should give you:
- A specific figure (not "from £X") for each common service
- Separate prices for dog and cat where the procedure differs
- The date the list was last updated
- A note of what's included — e.g. does a neutering price include post-op checks, pain relief, and the buster collar?
- Out-of-hours and weekend surcharges where they apply
- The prescription writing fee, listed alongside other consultation fees
Why this matters: what our data shows
We index every first-opinion practice listed on the RCVS Find-a-Vet register — 4,947 practices as of mid-2026 — and we re-scrape published price pages on an ongoing basis. The picture this gives us:
- The average UK consultation is around £42, but county-level averages range from £29 in Lincolnshire to £67 in Greater London — a 2.3× difference for ostensibly the same service.
- Neutering a male dog costs an average of £198 nationally, but the spread runs from roughly £140 to £350.
- Even within a single town, the cheapest and most expensive vaccination booster typically differ by 30–60%.
Transparency on its own does not narrow these gaps. It just makes them visible — which is exactly the point.
How to use the new transparency rules as a pet owner
- Compare like-for-like. A £35 consultation that's 10 minutes is not cheaper than a £45 consultation that's 20 minutes and includes follow-up by phone. Read what's included.
- Look at the full cost, not the headline. Booster vaccination prices look similar across practices; the divergence often shows up in the cost of medications, repeat prescriptions and out-of-hours fees.
- Check ownership. The new ownership disclosure rule makes it easy to see whether a practice is independent or part of a chain. Both can be excellent — but you should at least know which you're choosing.
- Ask for a written estimate for any treatment expected to cost £500 or more. Under the new rules, practices should provide one on request without resistance.
- Use a comparison site. We built The Vet Price Comparison Site to do the legwork: enter a postcode and see published prices from local practices in one view. It's free and fully independent.
Red flags after the new rules take effect
With transparency now a legal requirement, the following behaviours are red flags worth taking seriously:
- A practice website with no price page, or one that says "call for prices"
- A receptionist who can't tell you what a basic consultation costs
- Refusal to provide a written prescription, or an inflated prescription fee designed to discourage you from buying online
- Recommending a specialist referral without mentioning that independent referral centres exist
- A price list dated more than 12 months ago
Frequently asked questions
When do the new rules come into force?
The CMA's final order is being rolled out in 2026 in phases, with the disclosure remedies (price lists, ownership, prescription fees) the first to take effect. The regulator has signalled that practices already publishing prices voluntarily — as many do — are largely compliant.
Does every UK vet have to publish prices?
The rules apply to first-opinion small-animal practices, which covers the vast majority of high-street vets seen by pet owners. Specialist referral centres, equine-only practices and farm-animal vets sit under separate parts of the regulatory regime.
What if my vet still won't share prices?
Ask in writing for a copy of their price list and the date it was last updated. Practices that consistently refuse can be reported to the CMA. The RCVS, which separately regulates the profession, also has a route for complaints about communication and conduct.
How often must prices be updated?
The order doesn't set a fixed interval, but lists must be "current". In practice that means updates whenever fees change, and at minimum an annual review.
Will the rules bring prices down?
The CMA hasn't promised they will. The mechanism is informed competition: if owners can see a £30 difference for the same booster down the road, the expectation is that some will switch — and over time, that pressure narrows the gap. Our ongoing dataset will tell that story as it unfolds.
Want to put the new rules to work? Enter your postcode on The Vet Price Comparison Site homepage to see published prices from practices near you, ordered by distance and value. We don't take referral fees or advertising from any practice — what you see is the data, nothing else.
